At Quentech Soft, our commitment is to provide secure, dependable, and seamless payment solutions. This Refund Policy explains the circumstances in which refunds may be provided, the process for requesting and handling refunds, and the respective responsibilities of users and merchants. Users should review this Policy carefully to understand their rights and obligations.

Scope And Applicability

This Policy applies to every user of the platform, including:

• Individual customers

• Registered merchants

• Businesses that use our payment infrastructure

It applies to transactions completed through:

• Credit and debit cards

• Net banking

• UPI

• Digital wallets

• Any other supported payment methods

Note: Refunds concerning goods or services supplied by merchants are determined exclusively by the respective merchant and are outside the scope of this Policy.

Eligibility For Refunds

A refund may be considered in the following situations:

• Duplicate transactions or incorrect debits resulting from system or processing errors

• Transactions that fail because of technical or banking disruptions

• Excess charges caused by errors made by the merchant

• Unauthorized transactions confirmed through fraud investigations

• Incorrect payments arising from technical faults or merchant-related issues

• Order cancellations permitted under the merchant’s applicable return or refund policy

Important: Refunds initiated by merchants will be processed only after receiving formal approval through the merchant dashboard.

Transactions Excluded From Refunds

Refunds shall not be provided for:

• Platform service fees, setup charges, integration costs, or any other payments made to Quentech Soft 

• Services that have already been completed, including onboarding, KYC verification, or compliance processes

• Transactions that have been specifically identified as non-refundable

• Payments that breach platform policies or are associated with fraudulent activity

• Disputes raised after the deadlines prescribed by regulatory authorities or payment networks

• Requests that do not include adequate supporting documentation

Fees And Refund Adjustments

• Service fees, setup charges, integration costs, and convenience fees are non-refundable unless a verified internal system error has occurred.

• Refunds resulting from merchant disputes may be adjusted to account for fees that have already been incurred.

Refund Request Procedure

Users seeking a refund must complete the following:

• Contact us at info@quentechsoft.com or raise a support ticket through the dashboard

• Submit complete transaction details, including the transaction ID, date, amount, payment method, and reason for requesting the refund

• Provide applicable supporting documents, such as screenshots, confirmation emails, or communications with the merchant

• Respond without unnecessary delay to any further requests for clarification or verification

Refund Processing Timeline

• Refunds that have been approved will be initiated within 5–7 business days

• The time required for refunded funds to appear will depend on the relevant bank, card issuer, or payment service provider

• Updates regarding refund status will be provided through email or SMS

• Processing delays may arise because of merchant policies, banking procedures, or third-party intermediaries

Chargebacks And Payment Reversals

• Submitting a dispute to your bank or card provider will initiate the applicable chargeback process

• Quentech Soft will coordinate with the merchant and may request supporting documentation for evaluating the claim

• Where the chargeback decision is made in favor of the user, the refund will be processed, and any associated fees or penalties will be the responsibility of the merchant

Taxes And Deductions

• Refunds relating to taxes, including GST, will be processed only where permitted under applicable laws

• Administrative charges or third-party processing fees may apply and will be communicated when the refund is issued

Merchant Responsibilities

Merchants are responsible for handling refund requests concerning the products or services they provide. Quentech Soft will process refunds only after receiving authorization from the merchant, except where a verified platform error or confirmed fraud is involved.

Merchants are required to:

• Keep their refund policies clear, transparent, and easily accessible

• Provide full cooperation throughout investigations and dispute resolution procedures

• Acknowledge that failure to comply may result in delayed settlements or temporary suspension of access to the platform

Updates To This Policy

• This Refund Policy may be revised from time to time to account for changes in legal requirements, operational procedures, or industry practices

• Any revised version will contain an updated “Last Updated” date

• Continued use of the platform following such updates will be considered acceptance of the revised Policy

Contact Information

For questions, clarifications, or assistance concerning refunds, please contact us at: info@quentechsoft.com